High Contrast OFF
| Text Size
Town Hall



Joanne Marceau (519) 925-2600 EXT. 231  jmarceau@shelburne.ca
Final Meter Read/Water Certificate - $35.00

Town of Shelburne Water Collection Policy

Town of Shelburne Amended Water/Sewer By- law #57-2017

Town of Shelburne Water/Sewer By-law #47-2014

Water Bills

Water Bills are currently issued (6) times per year:  January, March, May, July, September and November

Methods of Payment

BY MAIL: Cheques post-dated to the due date are acceptable.  Please enclose the payment stub provided.
IN PERSON: Payments by cash, cheque or debit may be made in person Monday to Friday, 8:30 am to 4:30 pm at the Town Office.  An after hours drop box is available at the Employee Entrance door.
TELEPHONE/INTERNET BANKING: Your Customer number is your account number.  Town of Shelburne can be added as a Payee under SHELBURNE (TOWN OF) WATER/SEWER.  Please allow sufficient time for financial institutions to process payments and the post office to deliver mail.  Mailing dates are not taken into consideration.  Failure to receive a water bill does not exempt the payer from late payment charges.

Visa and Mastercard Payments

The Town of Shelburne now accepts Visa and Mastercard as a payment option via the Paymentus Corporation.  Credit card payments can only be made online or by phone.

Paymentus Corporation is a third party automated payment service.  This service is available 24 hours a day, 7 days a week.  Paymentus Corporation will charge a convenience fee for each transaction.

The convenience fee charge is as follows:

Type of Payment User Fee Charge
Property Tax Payment 1.75% of amount paid
Water/Sewer Bill 1.75% of amount paid
Parking Tickets $1.95 per $25.00


Before making a payment please have the following information ready:

    -Your account number:
                    For Property Tax Payments - 19 digit roll number on your property tax bill
                    For Water/Sewer Payments - 5 digit customer number on your water/sewer bill
                    For Parking Tickets - ticket number beginning with the letter D
    -The amount you wish to pay
    -Your credit card

There are two ways to pay by Visa or Mastercard:

    1. To pay by phone, please call the toll-free number, 1-855-973-1933 and follow the pre-recorded instructions.
    2. To pay online, please follow this secure link:  https://ipn.paymentus.com/rotp/tos


Late Payment Charges

A penalty charge of 1.25% is added on the first business day following the due date.

To view the current Water/Sewer By-Law - Schedule B - Rates click here.   

There are two parts to each charge; a fixed monthly charge which covers the administrative and other fixed costs to provide the service and a per cubic metre charge which covers the operating, maintenance, and infrastructure replacement costs.

The water bills show the amount of water that was used during the billing period. People are encouraged to monitor their consumption using this information, and look for ways to reduce the use and thereby minimize their costs.

Water Conservation

Water is a valuable resource.  Consumers are asked to not waste it.  There are many ways to reduce the amount of water used on a daily basis:

Tips for Effective Water Conservation

  • When washing a car, use soap and water from a bucket. Use a hose with a shut-off nozzle for the final rinse only.
  • Do not use water to wash a driveway or sidewalk.  Sweep it with a broom.
  • Locate lawn sprinklers so only the lawn is being watered, and water is not sprayed onto the sidewalk or street.
  • Water lawns and gardens during the cool time of day, in the morning or the evening.
  • Do not apply more than 1 inch (25 mm) of water to a lawn per week.
  • Landscape with plants that are native to the area, and can tolerate to drought conditions.
  • Check the toilet for leaks and do not use them for garbage disposal.
  • Use a high efficiency showerhead, and limit shower times to five minutes.
  • Run dishwashers and washing machines only with full loads.
  • Use a rain barrel to collect rainwater, and use that water for flower beds and gardens.


A People Place, A Change of Pace