Water Bills are currently issued (6) times per year: January, March, May, July, September and November
BY MAIL: Cheques post-dated to the due date are acceptable. Please enclose the payment stub provided.
IN PERSON: Payments by cash, cheque or debit may be made in person Monday to Friday, 8:30 am to 4:30 pm at the Town Office. An after hours drop box is available at the Employee Entrance door.
TELEPHONE/INTERNET BANKING: Your Customer number is your account number. Town of Shelburne can be added as a Payee under SHELBURNE (TOWN OF) WATER/SEWER. Please allow sufficient time for financial institutions to process payments and the post office to deliver mail. Mailing dates are not taken into consideration. Failure to receive a water bill does not exempt the payer from late payment charges.
The Town of Shelburne now accepts Visa and Mastercard as a payment option via the Paymentus Corporation. Credit card payments can only be made online or by phone.
Paymentus Corporation is a third party automated payment service. This service is available 24 hours a day, 7 days a week. Paymentus Corporation will charge a convenience fee for each transaction.
The convenience fee charge is as follows:
|Type of Payment||User Fee Charge|
|Property Tax Payment||1.75% of amount paid|
|Water/Sewer Bill||1.75% of amount paid|
|Parking Tickets||$1.95 per $25.00|
Before making a payment please have the following information ready:
-Your account number:
For Property Tax Payments - 19 digit roll number on your property tax bill
For Water/Sewer Payments - 5 digit customer number on your water/sewer bill
For Parking Tickets - ticket number beginning with the letter D
-The amount you wish to pay
-Your credit card
There are two ways to pay by Visa or Mastercard:
1. To pay by phone, please call the toll-free number, 1-855-973-1933 and follow the pre-recorded instructions.
2. To pay online, please follow this secure link: https://ipn.paymentus.com/rotp/tos
Late Payment Charges
A penalty charge of 1.25% is added on the first business day following the due date.
To view the current Water/Sewer By-Law - Schedule B - Rates click here.
There are two parts to each charge; a fixed monthly charge which covers the administrative and other fixed costs to provide the service and a per cubic metre charge which covers the operating, maintenance, and infrastructure replacement costs.
The water bills show the amount of water that was used during the billing period. People are encouraged to monitor their consumption using this information, and look for ways to reduce the use and thereby minimize their costs.
Water is a valuable resource. Consumers are asked to not waste it. There are many ways to reduce the amount of water used on a daily basis:
Tips for Effective Water Conservation